Shipping policy
Shipping Policy
Effective date: August 22, 2026
Meilein Skin provides this Shipping Policy to clearly explain our processing schedule, available delivery services, shipping charges, tracking procedures, and support for shipment-related concerns.
1. Shipping Coverage
We currently accept orders for delivery to eligible addresses within the United States. International shipping is not available at this time.
Service to P.O. boxes, APO/FPO/DPO addresses, U.S. territories, and destinations subject to carrier limitations may vary. Available shipping methods will be displayed after a qualifying delivery address is entered at checkout.
2. Preparing Your Order
Orders are usually processed within 1–2 business days after payment has been authorized and the order has passed verification.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the next business day.
Additional processing time may be needed during promotional periods, holidays, high order volume, inventory verification, payment review, or address confirmation. Processing time is not included in the carrier transit estimates listed below.
3. Shipping Rates and Transit Times
Meilein Skin currently offers:
Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99.
Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more.
Express Shipping: 2–3 business days — $15.00 USD.
The free Standard Shipping threshold is determined using the qualifying merchandise subtotal after discounts and before taxes and shipping charges.
Express Shipping may remain available for $15.00 USD even when an order qualifies for free Standard Shipping.
Transit time starts after processing is finished. Express Shipping does not reduce the usual 1–2-business-day order preparation period.
4. Estimated Total Delivery
When processing and transit are combined, customers can generally expect:
Standard Shipping: approximately 4–7 business days.
Express Shipping: approximately 3–5 business days.
Delivery estimates are provided for guidance and are not guarantees. Severe weather, carrier disruptions, holidays, transportation delays, emergencies, or circumstances outside our reasonable control may affect arrival.
Applicable sales tax, including tax on shipping charges when required, will be calculated and shown at checkout.
5. Order Updates and Tracking
An order confirmation will be sent to the email address entered during checkout. Once the package has been handed to the carrier, we will send a shipping confirmation containing available tracking details.
Carrier tracking can take up to 48 hours to display movement after a shipping label has been created.
Orders may occasionally be shipped in separate packages. Customers may receive multiple tracking numbers, but no additional shipping charge will be added beyond the amount originally displayed at checkout.
6. Address Verification and Corrections
Customers are responsible for providing an accurate and complete delivery address, including apartment, suite, or unit details when applicable.
If an address correction is necessary, please contact us immediately. Meilein Skin will attempt to update the information before shipment, but changes cannot be guaranteed once fulfillment begins or the carrier has accepted the package.
Additional shipping costs may apply if an order must be resent due to an incorrect or incomplete customer-provided address. No additional fee will apply when the delivery issue resulted from an error made by Meilein Skin.
7. Changes and Cancellations
To request an order change or cancellation, contact us promptly and include the order number.
We will make a reasonable effort to fulfill the request, but orders may no longer be changed or canceled after processing or shipment has started.
If an order is canceled before shipment, the applicable refund will be issued to the original payment method.
8. Delays During Fulfillment
If we are unable to ship an order within the stated processing period, we will notify the customer and provide a revised expected shipping date whenever possible.
The customer may accept the revised date or cancel the affected order and receive a full and prompt refund to the original payment method.
If a revised date cannot be provided, we will explain the delay and allow cancellation before shipment. When required customer consent cannot be obtained, the affected order may be canceled and refunded in accordance with applicable law.
9. Carrier Delays or Lost Packages
Tracking updates may occasionally be delayed by the carrier. If tracking remains unchanged for an extended period or the shipment appears lost, please contact Meilein Skin with the order number and tracking information.
We will assist with the carrier inquiry and determine an appropriate resolution based on the investigation, shipment circumstances, and applicable consumer law. Customers will not be required to handle an eligible carrier claim without our assistance.
10. Packages Showing as Delivered
If a package is marked as delivered but cannot be located, please:
Verify that the delivery address on the order is correct.
Check the mailbox, entrances, porch, garage, and other secure locations.
Ask household members, neighbors, reception staff, or property management.
Contact the carrier for available delivery details.
If the package remains missing, contact us so we can review the delivery and help determine the next step.
11. Damaged, Incorrect, or Incomplete Shipments
Please notify us promptly if a package arrives damaged, contains an incorrect product, or is missing an item.
Include the order number, a description of the issue, and clear photographs of the affected product, shipping box, packing materials, and shipping label when available. Keep the product and original packaging until the review is completed.
12. Returned or Undeliverable Orders
A package may be returned because of an incomplete address, delivery refusal, carrier restrictions, or unsuccessful delivery attempts.
If an order is returned to us, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when the return was caused by customer-provided information or refusal of delivery. Customers will not incur an additional shipping fee when the return resulted from our error.
13. Returns and Consumer Rights
Product returns, exchanges, and refunds are governed by the separate Return and Refund Policy available on our website.
Nothing in this Shipping Policy limits any consumer right that cannot legally be waived. If a provision conflicts with applicable law, the applicable legal requirement will control.
14. Contact Information
For shipping questions or assistance with an order, please contact us:
Trade name: Meilein Skin
Email: support@meilein.com
Address: 482 N Locust St, Wahoo, NE 68066, United States
Phone: +1 (402) 443-2227